Privacy Policy

Last Updated: July 31, 2026

A Grade Property Restoration (“A Grade,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://goagrade.com/ or use any website, form, feature, or online service that links to this Privacy Policy collectively, the “Site.”

By using the Site or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

We may collect information you voluntarily provide when you:

  • Complete a contact form.
  • Request an inspection, estimate, consultation, or emergency restoration service.
  • Call, email, or communicate with us.
  • Apply for employment or subcontractor opportunities.
  • Request information about financing.
  • Submit project, insurance, property, or service-related information.
  • Provide feedback, testimonials, or other communications.

This information may include:

  • First and last name.
  • Email address.
  • Telephone number.
  • Mailing or property address.
  • Information about a residential, commercial, or multifamily property.
  • Details regarding water, fire, smoke, storm, mold, asbestos, or other property damage.
  • Insurance company and claim-related information.
  • Photographs, videos, documents, estimates, or project information.
  • Employment, licensing, insurance, or subcontractor information.
  • Any other information you choose to provide.

Please do not submit Social Security numbers, complete financial account information, medical records, passwords, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically through cookies, server logs, analytics tools, pixels, and similar technologies.

This information may include:

  • Internet Protocol address.
  • Browser type.
  • Device type.
  • Operating system.
  • Referring website.
  • Pages viewed.
  • Links clicked.
  • Dates and times of visits.
  • General geographic location.
  • Website interaction and performance information.

We may combine automatically collected information with information you provide directly.

Information Received From Other Sources

We may receive information from third parties when reasonably necessary to provide services or operate our business. These sources may include:

  • Insurance companies and adjusters.
  • Property owners, managers, associations, or authorized representatives.
  • Referral partners.
  • Emergency service organizations.
  • Subcontractors and service providers.
  • Financing providers.
  • Customer relationship management, project management, call-tracking, and communications platforms.
  • Publicly available sources.

2. How We Use Information

We may use personal information to:

  • Respond to questions, requests, and service inquiries.
  • Contact you regarding property damage or restoration needs.
  • Schedule inspections, emergency response, estimates, and appointments.
  • Evaluate property damage and recommend potential next steps.
  • Provide mitigation, remediation, restoration, reconstruction, abatement, and related services.
  • Prepare estimates, work authorizations, contracts, invoices, and project documentation.
  • Communicate with insurance companies, adjusters, property managers, subcontractors, and other authorized parties.
  • Coordinate financing inquiries with third-party financing providers.
  • Manage customer relationships and projects.
  • Process employment or subcontractor inquiries.
  • Send service-related updates and administrative communications.
  • Improve the Site, services, advertising, and customer experience.
  • Measure website traffic and marketing effectiveness.
  • Detect fraud, abuse, cybersecurity threats, and unlawful activity.
  • Enforce our agreements and protect our legal rights.
  • Comply with legal, licensing, regulatory, insurance, and recordkeeping requirements.

We may use information for other purposes with your consent or as otherwise permitted by law.

3. Telephone Calls and Text Messages

When you provide a telephone number, you authorize A Grade Property Restoration and its service providers to contact you regarding your inquiry, appointment, project, or requested services.

Communications may include telephone calls or text messages related to appointment confirmations, scheduling information, project updates, document requests, customer service, and responses to your inquiry.

Marketing text messages will only be sent when appropriate consent has been obtained. Consent to receive marketing messages is not a condition of purchasing services.

Message and data rates may apply. Message frequency may vary. If you wish to be removed from receiving future text communications, you may opt out at any time by texting STOP. You may text HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Any other references to information sharing in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties.

4. Cookies and Similar Technologies

The Site may use cookies and similar technologies to:

  • Keep the Site operating properly.
  • Remember preferences.
  • Understand how visitors use the Site.
  • Measure traffic and website performance.
  • Identify technical problems.
  • Evaluate advertising and marketing campaigns.
  • Improve content and user experience.

You may be able to disable or limit cookies through your browser settings. Disabling cookies may affect certain Site features.

Where legally required, we will provide additional cookie controls or honor recognized browser-based opt-out preference signals.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may use companies that provide services on our behalf, including:

  • Website hosting and maintenance.
  • Website analytics.
  • Form processing.
  • Email, telephone, and text communications.
  • Call tracking.
  • Customer relationship management.
  • Project management.
  • Document storage.
  • Payment processing.
  • Information technology and cybersecurity.
  • Advertising and marketing.
  • Accounting, legal, and professional services.

These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

Restoration and Business Partners

When necessary to respond to a loss or complete requested work, we may share information with:

  • Subcontractors.
  • Consultants.
  • Engineers.
  • Environmental testing professionals.
  • Equipment providers.
  • Material suppliers.
  • Insurance companies and adjusters.
  • Property managers.
  • Financing providers.
  • Other parties authorized by you or involved in the project.

Legal and Safety Disclosures

We may disclose information when we believe disclosure is reasonably necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process.
  • Respond to a government or regulatory request.
  • Protect the safety, property, or rights of A Grade, our customers, employees, or others.
  • Detect or prevent fraud, cybersecurity incidents, or unlawful conduct.
  • Establish, exercise, or defend legal claims.
  • Enforce contracts or website terms.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, asset sale, or other business transaction, subject to applicable legal requirements.

6. Sale of Personal Information

A Grade does not sell or rent personal information for monetary consideration.

Certain analytics or advertising activities may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged. Where applicable, eligible residents may request to opt out of these activities by contacting us using the information below.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to an inquiry.
  • Provide requested services.
  • Maintain project, insurance, warranty, accounting, and business records.
  • Comply with legal, contractual, licensing, and regulatory requirements.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee the absolute security of information transmitted through the Site.

For urgent matters or information that is particularly sensitive, please contact us by telephone before submitting it electronically.

9. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Confirm whether we process your personal information.
  • Request access to personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Obtain a portable copy of certain information.
  • Opt out of targeted advertising.
  • Opt out of certain sales or sharing of personal information.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision regarding a privacy request.
  • Be free from unlawful discrimination for exercising a privacy right.

These rights are not absolute. Certain information may be retained when permitted or required for legal, contractual, security, insurance, warranty, accounting, or recordkeeping purposes.

Submitting a Privacy Request

To submit a privacy request, contact us at:

Email: info@goagrade.com
Telephone: 973-473-7247
Mail: A Grade Property Restoration, 111 Howard Blvd, Ledgewood, NJ 07852

Please include your name, contact information, state of residence, and a clear description of your request.

We may take reasonable steps to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.

If we deny a request, you may contact us using the same information and ask us to reconsider the decision.

10. Third-Party Websites and Services

The Site may contain links to third-party websites, social media platforms, financing providers, insurance resources, or other external services.

A Grade does not control the privacy, security, or content practices of these third parties. This Privacy Policy does not apply to information collected independently by another company. Review the privacy policy of each third-party service before providing personal information.

11. Children’s Privacy

The Site is intended for property owners, property managers, business representatives, and other adults seeking restoration-related information or services.

We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

12. Employment and Subcontractor Information

Information submitted in connection with employment, subcontractor, vendor, or business opportunities may be used to evaluate qualifications, verify credentials, communicate about opportunities, and comply with legal or business requirements.

Submitting information does not guarantee employment, engagement, approval, or the creation of a contractual relationship.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after an update constitutes acknowledgment of the revised Privacy Policy.

14. Contact Us

Questions, concerns, or requests concerning this Privacy Policy may be directed to:

A Grade Property Restoration
111 Howard Blvd
Ledgewood, NJ 07852

Telephone: 973-473-7247
Email: info@goagrade.com
Website: https://goagrade.com/